Privacy Policy winbos –
Your Data, Our Responsibility

This document clearly and transparently explains how winbos handles user personal data. This is not a document created merely to satisfy legal requirements — it is our commitment to every user who entrusts their information to us.

We know that many Malaysian users have legitimate concerns about online privacy. That is why we strive to write this policy in plain, easy-to-understand language rather than confusing legal jargon.

Winbos is the data controller responsible for processing your personal information. As a registered data controller, we are legally bound to process your data in accordance with the principles set out in Malaysia's Personal Data Protection Act 2010.

This Policy covers all winbos services, including the official website, mobile apps for Android and iOS, and all communication channels we operate. By using any of these services, you agree to the practices described in this document.

In the event of any conflict between the Bahasa Melayu version and other translations, the Bahasa Melayu version shall prevail.

Winbos only collects data that is genuinely necessary to deliver quality services. The following are the categories of data we collect:

Collected data is used solely for the following purposes:

• Account management: Create and maintain your user account, including the KYC process and identity verification.
• Transaction processing: Process deposits, withdrawals, and all financial transactions on the platform.
• Service delivery: Allows you to access all games and features on the Winbos platform.
• Service communications: Send important notifications related to your account, transactions, and security updates.
• Platform improvement: Analyse usage patterns to improve platform performance and user experience.
• Legal compliance: Fulfil legal, regulatory, and authority directive requirements.
• Fraud prevention: Detect and prevent suspicious activity or violations of the terms of use.

Winbos not use your data for third-party advertising, data sales, or any purpose not stated above without your explicit consent.

Winbos does not sell, rent, or trade your personal data. However, there are limited situations where we share data with trusted parties:

• Payment service providers: To securely process your deposits and withdrawals. These providers are subject to strict confidentiality agreements.
• Game providers: The minimum data required to enable you to play games from third-party providers within our platform.
• Legal Authority: When required by Malaysian law or a valid court order.
• Auditors and legal advisors: For legal compliance and limited internal audit purposes.

Data security is the cornerstone of Winbos operations. We continuously invest in security infrastructure to ensure your information is always protected.

Security measures we implement include:

• TLS 1.3 Encryption: All data transmitted between your device and winbos servers is encrypted using the latest protocols — the same standards used by global banking institutions.
• Data-at-rest encryption: Data stored in our databases is encrypted using AES-256 standard.
• Two-factor authentication (2FA): An additional security layer for account login.
• 24/7 Monitoring: Security monitoring systems operate around the clock to detect and respond to any threats.
• Regular security testing: Independent security audits and penetration tests are conducted periodically by accredited third parties.

While we take all reasonable precautions, no security system is 100% perfect. In the event of a security breach involving your data, we will notify you within 72 hours as required by law.

Winbos uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and session security. Cannot be disabled.
• Session Cookies: Stores session information during use and is deleted when you close your browser.
• Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes. This data is processed in aggregate and anonymised form.
• Preference Cookies: Saves your preferences such as language and display settings.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:

To exercise any of the above rights, contact our privacy team via live chat or support email. We will process your request within 30 calendar days from the date of receipt.

Winbos retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law.

• Active account data: Retained for the duration your account is active and for 7 years after closure for compliance purposes.
• Financial transaction records: Retained for 7 years in accordance with Malaysian financial legal requirements.
• Support communication logs: Retained for 2 years for reference and dispute resolution.
• Technical log data: Retained for 90 days before being automatically deleted.
• Marketing data: Retained until you withdraw consent or close your account.

The winbos platform may contain references or information about third-party services such as game providers. winbos is not responsible for the privacy practices of those third-party websites or services.

We encourage users to read the privacy policy of any third party whose services are accessed through our platform. Winbos has no control over how third parties handle your data once you leave our platform ecosystem.

Winbos reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

For significant changes, we will notify you via in-app notification or registered email at least 14 days before the changes take effect. For minor changes, the "Updated" date at the top of this page will be revised.

Continued use of the Winbos platform after changes take effect is considered your acceptance of the latest version of the Privacy Policy. If you do not agree with the changes, please close your account before they take effect.

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the winbos privacy team is ready to assist you.

We are committed to responding to all privacy-related requests within 30 days. For unresolved complaints, you have the right to escalate the matter to the Department of Personal Data Protection Malaysia.